Privacy Policy

TINSA TASACIONES INMOBILIARIAS, S.A.U. wishes to maintain a transparent relationship with its clients, informing them of how we collect and securely treat any data they provide us with in the use of our services.

For this purpose we have prepared this Privacy Policy (hereinafter the "Policy") that will allow our customers and / or service users to consult the information they need or clear any doubts they may have about the treatment we make of personal data.

This "Policy" applies to all the environments through which we interact with our customers and request personal data from them, in particular websites, e-mail or postal mail and telephone.

Consequently, this “Policy” does not apply to third-party websites, including those that can be accessed via a web link from our sites.

1. Data Controller

TINSA TASACIONES INMOBILIARIAS, S.A.U. (hereinafter “Tinsa Tasaciones”), Tax ID No. 78029774, with registered office at Calle José Echegaray No. 9, Las Rozas de Madrid. 28232 Madrid is the Data Controller for this User Registry and will use your information to manage the registry and control access to the services offered through the corporate website.

2. To whom does this Policy apply with respect to personal data?

This privacy policy, in accordance with the regulations on the protection of personal data, describes the processing, management and purpose for which personal data are processed:

1. Individuals who contact TINSA TASACIONES to request a quote and/or to hire a service.
2. Individuals who register as users of the corporate website www.tinsa.es to sign up for a service offered on the website or to request commercial communications.
3. Third parties whose personal data has been provided by our clients or obtained by TINSA TASACIONES on behalf of our clients, for the proper provision of the requested services.

3. From which sources do we collect personal data?

3.1. Directly from our customers or service users

TINSA TASACIONES will collect personal data provided directly by our users/clients, through the following sources:

a) Through the website:

We collect the personal data you provide when you register, as well as information derived from your access to and use of the services we offer on this website and from your browsing activity, such as (i) the data provided when you register; (ii) the data provided when using the services; (iii) the data derived from your communications with us; (iv) data derived from your browsing activity, such as cookies (information about user preferences when visiting a website), links, and system information—for which you can find more details in our website’s Cookie Policy; (v) any other data you authorize us to process.

b) By email, by phone, or in person:

We collect the data provided by customers through our commercial or customer services and/or through external collaborators authorized to collect data from our customers as data processors, in particular our appraisers and energy certifiers,

The data may also be collected through third parties that have been appointed by the Clients to act as their agents in their relations with TINSA TASACIONES (especially Financial Institutions).

3.2. Through other sources

In specific cases, we may collect personal data from other sources, such as property and/or commercial registries, municipal and regional government registries, compensation boards, etc., when applicable regulations require us to conduct verifications or provide data contained in these registries.

4. What personal data do we collect?

4.1. Customer and User Data

We collect those data necessary for the management of the requested service, in particular:

1. Identifying information: First and last name, Tax ID number, Address, phone number, email address.
2. Economic, financial, and insurance data, particularly regarding the properties that will be the subject of the report
3. Business information, particularly that related to the operation of Property or the business that is the subject of this report
4. Transaction data for goods and services.

4.2. Third-Party Data

In some cases, in order to provide our services, we may need our clients to provide us with personal data regarding third parties, such as a contact person for managing the visit, the Property owner, tenant information, and other holders of real property rights, etc. The data collected will be processed solely for the purpose of including it in Appraisal reports Appraisal other services we provide.

Data pertaining to third parties will be included in Tinsa’s databases only when necessary for the proper provision of the contracted services, and in particular, when necessary to verify the ownership and occupancy status of the properties, the existence of encumbrances on the Property that could affect their value, as well as to manage access to and visits to the properties.

5. Purpose and Legal Basis

5.1. Request Management and Service Delivery

In general terms, the purpose of the data processing will be to manage requests submitted through the website, whether via a contact form or any other type of online form, or via an email request. Such a request may include, but is not limited to, processing a request, responding to a request for commercial information, processing a request for a quote, requesting duplicate invoices, checking the status of a work in progress, requesting a real estate mercado study, requesting an energy efficiency certificate, requesting nota simple, filing an appeal against capital gains tax, reviewing previously prepared reports, occasionally, once the contracted service has been completed, you will be sent a survey to gauge your grado satisfaction with the service provided, job applications, responses to user inquiries and requests, as well as any other interaction between the website user and ACCUMIN HOME that is intended to meet the user’s needs. All requested data is necessary to process the request.

ACCUMIN HOME will process the personal data provided by its customers and users primarily to manage the preparation of quotes and/or the provision of the contracted service. The legal basis for this processing is the performance of the contractual relationship and the implementation of pre-contractual measures.

If you have made a phone call, for reasons of security, integrity, and service quality, the call will be recorded and the data will be retained by ACCUMIN HOME. The legal basis is ACCUMIN HOME’s legitimate interest in ensuring and verifying the accuracy and integrity of the information provided through this medium, as well as in guaranteeing the quality of the service. Since the receipt, transmission, and execution of customer orders made over the phone necessitate the retention of such recordings to ensure the integrity of the information associated with a specific date, thereby preventing errors and misunderstandings that could harm the parties. Likewise, the legitimate interest is based on the need to prove a conversation in legal proceedings, as evidence in a trial, in the event of a dispute between the parties. Personal data of third parties provided by our customers or collected by ACCUMIN HOME on their behalf will be processed solely and exclusively for the proper performance of the contracted services and will be processed on the legal basis of the legitimate interest of the data controller.

In addition, some call interactions may be analyzed using technological tools to improve our customer service, in accordance with European regulations on artificial intelligence.

Any customer who has provided third-party data or on whose behalf such data has been obtained assumes the responsibility to inform those individuals (third parties), if legally required, of the processing that ACCUMIN HOME will carry out on their personal data and of the rights to which they are entitled as described in this “Policy.”

5.2. Promotional Information for Customers

If you have contracted a service with our company and are therefore our customer, we may use your data to send you promotional information via email regarding services similar to the one you have contracted. This processing will be carried out in compliance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce. The sending of information about the company’s activities is based on the legitimate interest of ACCUMIN HOME, the data controller. The customer may object to this type of processing at any time, and the exercise of this right shall in no way affect the continuation or termination of the contractual relationship between the customer and the company.

5.3. Commercial Communications with Your Consent

If you have expressly consented to receiving commercial and advertising communications (promoting our products, sending you reports and studies prepared by our companies, inviting you to participate in real estate conferences and events, presenting reports, participating in sweepstakes organized by our organization, etc.), by checking the corresponding boxes, we will process your data for this purpose by creating a commercial profile based on the information provided and through automated processing; under no circumstances will the withdrawal of this consent affect the performance of the contract or the provision of any services you may have contracted. The legal basis for the processing will be your express consent, which you may, however, revoke at any time.

5.4. Registered users on the website

If you have registered as a user of the website, we will process your data to create and manage your user account on the website, provide you with the online services you request, and compile statistics on the usability of our online services. The applicable legal basis in this case is the express consent you provide for your registration as a user of the website and the performance of a contract, should you contract any of our services.

6. How long do we retain your data?

6.1. Customers to whom we have provided a service

If you are our client and we have provided you with a service, we hereby inform you that the data you have provided will be retained for the purpose of managing the services and for the period necessary to (i) verify, prior to accepting an assignment, whether a report has previously been issued regarding the same matter, thereby avoiding any potential conflicts of interest related to the service previously provided to you, (ii) to comply with the legal obligations to which we are subject, (iii) and to respond to any inquiries or complaints that you or a third party may submit to us.

Given that many of our reports are used as a reference for establishing business relationships with third parties and that, furthermore, these relationships may extend over a long period of time (for example, when an appraisal is conducted to determine the auction value in the event of a foreclosure), we hereby inform you that we will retain the data for a minimum period of 25 years, a period we consider necessary to ensure that both our clients and authorized third parties can access the data for as long as the active transactions based on them remain in effect. Furthermore, given that TINSA TASACIONES’s professional liability is subject to extended claim periods, retaining the data is necessary to ensure the protection of our interests until the expiration of the statute of limitations for any legal actions that may arise from the services provided.

6.2. Rejected Job Offers

In the event that you ultimately do not accept our job offer, please be advised that we will retain your data for a period of 24 months in order to verify any special circumstances involving conflicts of interest, as well as to use your data for future job offers or for any other purposes and processing activities to which you have consented.

6.3. Registered users on the website

If you are registered as a user of our website www.tinsa.es, owned by Tinsa Tasaciones, we will retain your personal data for the purpose of facilitating new contracts for our services. However, if we detect that you have not used or interacted with your account or any of our online services for a period of two years, we will proceed to cancel your user account by blocking your data.

6.4. Commercial Communications

If you have expressly consented to receive marketing information, we will retain your data for this purpose until you unsubscribe from the service.

6.5. Deletion of Your Data

In any case, we would like to remind you that you have the right to have your personal data deleted at any time.

7. Who We Share Your Data With

TINSA TASACIONES may share the data in the cases necessary for the strict and exclusive fulfillment or satisfaction of the aforementioned purposes, or for any other purpose necessary for the correct development of the relationship with you or cause that is justified in the legitimate interest of TINSA TASACIONES, as well as in the cases legally foreseen. In particular, we may give access to or communicate your personal data without the owner's consent, in the following cases:

1. With the courts and tribunals, state law enforcement agencies, and other administrative authorities—in particular the Banco de España, the CNMV, the Tax Administration, or any other authority—when we believe that such authorities may legally request such information from us.
2. With third-party data processors engaged by Tinsa who perform functions on our behalf (including appraisers, external consultants and professional advisors, accountants, auditors, IT providers who develop our technology systems or ensure their security, and other data processors) when the proper provision of the service requires access to our Clients’ personal data; in all such cases, and to ensure the security of their data, TINSA TASACIONES will enter into the corresponding contract governing the obligations of each of these data processors.
3. We may also share your information with companies within our group for internal administrative fines .
4. If you consent, we may share your personal information (name, email address, and phone number) with ACCUMIN HOME S.L. so that it may forward this information to trusted real estate agents or mortgage brokers to help you find, free of charge, the mortgage that best suits your needs.

8. International Data Transfer

TINSA TASACIONES belongs to a multinational group, so in order to comply with the purposes set out in this "Policy," as well as for internal fines , there is a possibility that your personal data may be accessed by any of the companies in the GROUP, by our employees, agents, or contractors.

Specifically, the following companies are eligible: ACCUMIN HoldCo, S.L.U., ACCUMIN HOME S.L., and Tasaciones Inmobiliarias de México, S.A. de C.V.

These companies are located in different countries, some of which are located outside the European Economic Area (EEA), as in the case of a processing order provided by one of the companies of the group, located in Mexico (Tasaciones Inmobiliarias de México, S.A. de C.V., which could process your data in case you contact in a timetable outside the established in Spain, in order to provide you a service on a continuous basis, in the position of data processor of the organization. The legal basis is the signature of the standard contractual clauses approved by the European Commission.

However, in the event that we transfer Personal Data to countries or territories that do not offer a level of protection comparable to that of the EU, we will implement the necessary technical and legal measures to ensure the security and legitimacy of the international transfer, as well as the appropriate confidentiality and privacy of the transferred data. In this regard, we inform you that TINSA TASACIONES uses the services of third-party providers that involve international transfers to the United States, a country that guarantees a level of protection equivalent to that of la Unión for personal data transferred from Europe to third-party providers in the United States that adhere to the Data Privacy Framework (https://www.dataprivacyframework.gov/s/), among which these providers are included.

Now that this has been clarified, if you wish, you may request additional information regarding the specific protection measures and safeguards implemented by TINSA TASACIONES for the transfer of your Personal Data to countries without an equivalent level of protection, as well as the specific locations of the companies that may have access to your personal data in accordance with the aforementioned purposes, by contacting us at the following address : protecciondedatos@tinsa.com.

9. Security Measures

We are committed to processing your data in accordance with applicable regulations and, in particular, to (i) processing the data to which we have access with sufficient safeguards to ensure confidentiality; and (ii) implementing the necessary technical and organizational security measures to prevent the alteration, loss, or unauthorized processing of or access to your data.

All your data is stored on secure servers (or secure physical copies) owned by us or our subcontractors or business partners, and our security criteria and policies (or equivalent policies of our subcontractors or business partners) apply to access and use of your data.

Although it is not possible to guarantee absolute protection against unauthorized access when transmitting data over the internet or from a website, we, along with our subcontractors and business partners, make every effort to maintain the necessary physical, electronic, and procedural safeguards to ensure the protection of your information in accordance with applicable data protection requirements.

10. Your Rights

Finally, we inform you that you have the following rights:

1. Access: You may ask us to provide you with more details about how we process your personal data and request a copy of the personal information we have about you.
2. Correction: You may ask us to correct any inaccuracies in the personal information we have about you.
3. Deletion: You may ask us to delete your personal data when we no longer have a legal basis for using it and the relationship between us has ended.
4. Restriction of Processing: You may restrict TINSA’s processing of your data for one or more specific purposes.
5. Right to Object: You may object to the company’s processing of your data for a specific purpose, provided that such processing is not necessary for the fulfillment, execution, and oversight of your relationship with the company.
6. Data portability: You may ask us to transfer the personal information you have provided to us to a third party.

You may exercise your rights of access, rectification, erasure, restriction of processing, objection, and data portability with the company identified as the data controller at the time your data was collected, as follows:

TINSA TASACIONES INMOBILIARIAS, S.A.U., Tax ID No. A78029774, with its registered office at Calle José Echegaray No. 9, Las Rozas de Madrid, 28232 Madrid.

By sending an e-mail to the address protecciondedatos@tinsa.com or by letter to the address indicated above addressed to our Legal Department together with proof of identity and stating the rights you specifically wish to exercise.

Ultimately, you may request information about your rights and file a complaint with the Spanish Data Protection Authority, located at Calle Jorge Juan, No. 6, 28001 Madrid