Hiring policy

We inform you that through this website services of the companies Tinsa Tasaciones Inmobiliarias S.A.U. and Tinsa Digital S.A.U. are marketed. When you contract a service, you will be informed of the entity with which you are contracting.
The contracting of the services offered through the Web will require the acceptance of the Contracting Conditions that govern for each of the services or products contracted, as well as the Privacy policy in relation to the personal data provided to us, Conditions that the Client must accept prior to the formalization of the contract by electronic means.

Identification Data of the companies that offer services through this Web.

Tinsa Tasaciones Inmobiliarias, S.A.U.

Tinsa Tasaciones Inmobiliarias S.A.U. is an entity with a registered trademark, trade name and domain name.

• VAT NUMBER:A-78029774
• Registration Data: Registered in the Mercantile Registry of Madrid, Volume 629, section 3, nº 66378-1, General Book 611, page nº 66378-1.
• Registration data in the Registry of Specialized Appraisal Entities of the Banco de España(Registro de Entidades Especializadas en Appraisal del Banco de España), registered under number 4313.
• Address: Calle José Echegaray, 9 - Parque Empresarial de las Rozas.28232 Las Rozas (Madrid)
• Contact: info@tinsa.es or 91 372 75 00

Tinsa Digital, S.L.U.

• VAT ID: B-86689494
• Registration Data: Registered in the Mercantile Registry of Madrid, Volume 30925, section 8, Folio 12, page M-556599.
• Address: Calle José Echegaray, 9 – Las Rozas de Madrid Business Park Las Rozas de Madrid. 28232 Las Rozas de Madrid Madrid)
• Contact: info@tinsa.es or 91 372 75 00

2. Customer Definition

A Client is considered to be a natural or legal person, with the capacity to contract according to the legislation applicable to them in accordance with their nationality, who registers through the form provided for this purpose and requests the provision of services.

The provision of personal data and the purchase of products through our portal requires to be of legal age, according to Spanish law, and to have the necessary legal capacity to contract by itself the services offered on this Web Site.

Services offered

Services Offered by Tinsa Tasaciones Inmobiliarias S.A.U.

Tinsa Tasaciones Inmobiliarias, S.A.U., markets through the web site www.tinsa.es the following services:

• Official Housing Appraisal
• Reports for Capital Gains Tax Claims
• Obtaining Notas Simples from the Registry
• Duplicate Invoice Service

Services Offered by Tinsa Digital S.L.U.

• RadarGO – Mercado Research
• Energy Efficiency Certificate

The services are provided to the client in its condition of recipient or end user of the same, being strictly prohibited the resale or marketing of the Service, as well as the assignment of the contract without the express authorization of Tinsa.

The characteristics of the services offered, development methodology, scope of the service and responsibility for the work are set out in the particular contracting conditions or in the specific offer of services that Tinsa, if applicable, may prepare.

4. Contracting

The contracting process will be specified in the Contracting Conditions of each of the services offered or in the specific offer of services that Tinsa may elaborate.

5. Delivery

Once the service in question has been performed, the required report will be sent to the e-mail address provided. The technical report will be delivered in digital support and PDF format. The language of the report will be Spanish.

6. Methods of payment

Tinsa has enabled an electronic payment system through payment by credit card or debit card (Visa and MasterCard) and Bizum. To make the payment you must indicate directly in the area provided for this purpose (secure and protected by maximum privacy through SSL encryption: Secure Socket Layer) the card number without spaces, its expiration date and the security code of the card through the Ogone/Ingenico Payment Services platform.

The user of the website is responsible for transactions made by card or other means of telematic payment. By your authorization you confirm that the payment numbers and details are correct, that neither the card nor the account is reported as lost or stolen, and that the funds are available at the time of payment.

The commitment to pay using a credit card is irrevocable. It is possible to oppose its use only in case of loss, theft or fraudulent use of the credit card. Except in such cases, the credit card holder, depending on the situation, may be considered guilty of fraud if he/she objects to the previously authorized payment.

If the card has a password protection (Verified by Visa / MasterCard SecureCode), you will be redirected to the web page of the card issuing bank to authorize the transaction. For payments made with cards issued outside Spain, the issuing bank must be a member of the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not comply with this requirement will not be accepted.

The charge on the card will be made online, live, that is, at the time of sending the payment form data. In the event that the payment platform informs that the card has been denied, the order will be automatically cancelled, informing the customer of the cancellation online and at the same time.

To pay with Bizum, enter the phone number associated with the service and the password for online purchases of BIZUM (If you still do not have your password you can request it in the app of your bank). You will receive an SMS with a confirmation code that you must enter in the payment window and complete the payment. Minimum amount for the use of the service (0,50€). The possibility of using this service will be subject to the availability of each bank to make online purchases with BIZUM.

The payment of the fees determined on the website for the different services offered does not give the Client any other type of right than the one determined in the present general contracting conditions or in the particular conditions of each of the services offered.

Once the payment has been made, the service will be understood as contracted.

7. Invoice

In accordance with the provisions of article 164. One, 3º and Two of Law 37/1992, of December 28, 1992, Value Added Tax Law, the Client grants its consent for Tinsa to issue the corresponding invoice in electronic format on its behalf, as well as for the same to be sent electronically to the mailbox provided at the time of formalizing the contract with Tinsa.

The Client may revoke at any time its express consent to receive the invoice in electronic format. To do so, he/she must send an e-mail to the following address: info@tinsa.es in which he/she must identify him/herself with the data with which he/she contracted the service, and indicate his/her interest in receiving the invoice in paper format.

8. Incidents and complaints

In the event that the customer wishes to report any incident, comment or make a complaint, he/she may do so by sending an e-mail to the following address: servicioatencioncliente@tinsa.com.

9. Validity and duration

The contract shall enter into force and take effect from the moment of acceptance by the Client. The contract will have a defined duration, which will be given by the receipt by the Client of the response to the contracted service.

10. Withdrawal

The Customer may withdraw from the contract within 14 days from the date of conclusion of the contract, without having to justify the reasons for withdrawal, and without incurring any costs.

In order to exercise their right, and always within the period established in the previous section, unless the service has already been fully executed, the Customer may use the model withdrawal form that they consider most appropriate, or make an unequivocal statement that records their decision to withdraw from the contract. In any case, the Client may request Tinsa to provide a model withdrawal form, or any other type of information on this aspect.

However, in the case of a service provision, which is also prepared based on the customer's particular specifications, it is expressly informed and in compliance with art. 103 of Royal Legislative Decree 1/2007 of November 16, which approves the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws, that this right of withdrawal shall not apply if the service has been fully executed.

To this effect, the customer is informed that the acceptance of the conditions of the service to be provided implies the express consent of the customer to immediately start the requested services and determines that the customer knows and accepts that once the service has been completed, even if the period of 14 days mentioned above has not elapsed, he/she will not have the right to cancel and/or return the service provided.

If, once the service has commenced, the client has the right to withdraw from the service and requests it under the terms referred to in the previous sections, Tinsa will refund a proportional amount of fees attributable to the part of the service already provided at the time Tinsa is informed of the withdrawal in relation to the total object of the contract. The proportional amount to be paid shall be calculated on the basis of the total price agreed in the contract. In any case, after the commencement of the contracted activities, the client is obliged to pay a minimum (without prejudice to the establishment of a higher percentage) that will be specified in the contracting conditions of each product.

11. Confidentiality

Tinsa Tasaciones Inmobiliarias, S.A.U. and Tinsa Digital, S.L.U. undertake to treat the information to which they have access on the occasion of the provision of services as confidential.

12. Privacy and Personal Data Protection Policy

Tinsa Tasaciones Inmobiliarias, S.A.U. and Tinsa Digital, S.L.U. guarantee the confidentiality of the personal data provided by the client and its automated treatment in accordance with the legislation on personal data protection.

The personal data provided by users from the use and request of the different services offered through the Website, will be processed by Tinsa Tasaciones Inmobiliarias, S.A.U. and Tinsa Digital, S.L.U., to comply with the purpose established in the provision of services in question, being each of them responsible and recipient of the same.

When for the use or request of any service it is necessary to provide personal data, the users will guarantee its truthfulness, accuracy, authenticity and validity. In this sense, it will be the obligation of the users to keep such data updated.

In order to provide the personal data required to request the services offered through this Website or to send them by any other means, the users will give their express consent to the processing of their personal data, for the aforementioned purpose, to Tinsa Tasaciones Inmobiliarias, S.A.U., and Tinsa Digital, S.L.U., under the terms set forth in the Privacy Policy, by accepting this privacy policy by clicking on the option "I ACCEPT THE DATA PROTECTION POLICY" which is presented before each data request form.

Except in campos expressly stated otherwise by means of an asterisk (*), answering questions about personal data is voluntary, and failure to answer these questions will not result in a reduction in the quality of the services requested by the user. Failure to complete the campos as mandatory or providing incorrect data will make it impossible for Tinsa to provide the services requested.

13. Applicable law and jurisdiction

The contract shall be governed by the Spanish laws in force in all matters not provided for in this Information and in the general and particular conditions that govern each of the services offered.

Any dispute that is not resolved amicably shall be subject to the jurisdiction of the Courts and Tribunals of Madrid, for any Customer who is not a consumer or user according to the definition given by the Spanish sectorial regulations and those determined according to the current rules of procedural distribution for consumers and users who are natural persons.