General Terms and Conditions: Nota Simple Registral

1. Introduction

Electronic Communication: The parties agree to the use of electronic communication for the execution of this Agreement, as well as for the delivery of service-related notices, and waive any right that requires an original (non-electronic) signature or the delivery or retention of non-electronic records.

2. Identification Information

Tinsa Tasaciones Inmobiliarias, S.A.U. (hereinafter “Tinsa”) is an entity with a registered trademark, trade name, and registered address.

• Tax ID: A-78029774
• Registration Information: Registered with the Madrid Commercial Registry, Volume 629, Section 3, No. 66378-1, General Book 611, Page No. 66378-1
• Registration information in the Registry of Specialized Entities at Appraisal on the Banco de España website.
• Registered under number 4313
• Address: 9 José Echegaray Street – Las Rozas Business Park, 28232 Las Rozas (Madrid)
• Contact: info@tinsa.es or 91 372 75 00

To subscribe to the Simple Credit Report Request Service offered through the website www.tinsa.es, the Customer must accept the Terms and Conditions set forth in this document, which the Customer acknowledges having read prior to entering into the contract electronically.

These contracting conditions may be updated and/or modified whenever Tinsa deems appropriate. If the updating and/or modification of the same should lead to variations in the contractual relationship with the Client, Tinsa shall maintain the contracting conditions in force at the time of formalizing the contract.

3. Definition of a Customer

A Client is considered to be a natural or legal person, with the capacity to contract according to the legislation applicable to them in accordance with their nationality, who registers through the form provided for this purpose, and requests a service.

The provision of personal data and the purchase of products through our portal requires to be of legal age, according to Spanish law, and to have the necessary legal capacity to contract by itself the services offered on this Web Site.

The services are provided to the customer in their capacity as the recipient or end user of the service; resale or commercialization of the service, as well as the assignment of the contract, is strictly prohibited without the express authorization of “Tinsa.”

4. Process for Providing the " Nota Simple " Registration Service

To request this service, please complete the electronic request form, providing the details of the Property for which a Nota Simple Registral is being requested (All campos data fields included in the form are required unless otherwise indicated).

Once you have selected the service (standard or express) and before proceeding to checkout, the program will display the generated quote and ask you to enter your personal information or the username and password you used to register on the website.

At this point, the customer will be shown the terms and conditions and the privacy policy, which they must read and accept.

Once the application information has been verified, you will be directed to the payment platform screen, where you will proceed to pay for the service, in accordance with the provisions of Section 8 of this document.

Once the payment has been made, the service will be understood to be contracted and the purchase of the service will be confirmed by sending an email to the email address provided.

5. Delivery Timeframe

The average processing time is 3–5 business days for Standard Service and 24 business hours for Expedited Service. However, these times may be longer at certain Land Registries.

The processing times and urgent deadlines indicated on the form are approximate averages, while business hours are Monday through Thursday from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 6:00 p.m., and Friday from 8:00 a.m. to 3:00 p.m.

For requests submitted under the "Urgent" category that have not been processed within a maximum of 48 hours—excluding non-business days—the urgent service fee will be waived, and only the Standard Service fee will apply.

The client agrees that the dates and deadlines set by Tinsa Tasaciones Inmobiliarias, S.A.U. for the provision of information and/or services are determined in good faith but are provided as approximations and do not form part of the terms of the contract; Tinsa Tasaciones Inmobiliarias, S.A.U. for any loss, damage, harm, or expense incurred directly or indirectly—whether by the client or third parties—due to delays and/or failures in the provision or delivery of the requested products and/or services on the scheduled dates and within the specified timeframes. Tinsa Tasaciones Inmobiliarias, S.A.U. shall not be liable to the client or third parties for delays in the delivery or provision of the services requested that are subject to procedures whose final processing depends on the Property Registries and other public administrations.

In cases where the application must be resubmitted tothe Land Registryfollowing a decision on an issue—whether due to missing information or a modification to the application by the client—the processing period will begin anew from the date on which the correction or modification to the application was made.

6. Submission of the Report

Once payment is complete, we will send you a scanned image of the original document to the email address you provided within the timeframe requested by the customer, in PDF format.

7. Scope of the Results Obtained

Tinsa Tasaciones Inmobiliarias, S.A.U. (“Tinsa”) is not responsible for the format (exact photocopy of the entries or an extract) in which the Property Registries issue the certificates.

The Express Service will apply if the notice is processed before the end of the day following the registration date. When calculating the deadline for this service, weekends fines , as well as national, regional, local, or any other type of holidays, will not be taken into account.

8. Service Price

The price of the service will be shown to you prior to signing the contract in the quote provided for that purpose (including indirect taxes).

9. Payment Method

Tinsa has enabled an electronic payment system through payment by credit card or debit card (Visa and MasterCard) and Bizum. To make the payment you must indicate directly in the area provided for this purpose (secure and protected by maximum privacy through SSL encryption: Secure Socket Layer) the card number without spaces, its expiration date and the security code of the card through the Ogone/Ingenico Payment Services platform.

The user of the website is responsible for transactions made by card or other means of telematic payment. By your authorization you confirm that the payment numbers and details are correct, that neither the card nor the account is reported as lost or stolen, and that the funds are available at the time of payment.

The commitment to pay using a credit card is irrevocable. It is possible to oppose its use only in case of loss, theft or fraudulent use of the credit card. Except in such cases, the credit card holder, depending on the situation, may be considered guilty of fraud if he/she objects to the previously authorized payment.

If the card has a password protection (Verified by Visa / MasterCard SecureCode), you will be redirected to the web page of the card issuing bank to authorize the transaction. For payments made with cards issued outside Spain, the issuing bank must be a member of the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not comply with this requirement will not be accepted.

The charge on the card will be made online, live, that is, at the time of sending the payment form data. In the event that the payment platform informs that the card has been denied, the order will be automatically cancelled, informing the customer of the cancellation online and at the moment.

To pay with Bizum, enter the phone number associated with the service and the password for online purchases of BIZUM (If you still do not have your password you can request it in the app of your bank). You will receive an SMS with a confirmation code that you must enter in the payment window and complete the payment. Minimum amount for the use of the service (0,50€). The possibility of using this service will be subject to the availability of each bank to make online purchases with BIZUM.

The payment of the fees determined on the website for the different services offered does not give the Client any other type of right than the one determined in the present general contracting conditions or in the particular conditions of each of the services offered.

Once the payment has been made, the service will be understood as contracted.

10. Invoice

In accordance with the provisions of article 164. One, 3º and Two of Law 37/1992, of December 28, 1992, Value Added Tax Law, the Client grants its consent for Tinsa to issue the corresponding invoice in electronic format on its behalf, as well as for the same to be sent electronically to the mailbox provided at the time of formalizing the contract with Tinsa.

The Customer may revoke their express consent to receive electronic invoices at any time. To do so, they must send an email to the following address: info@tinsa.es, identifying themselves using the information provided when signing up for the service and indicating their preference to receive paper invoices.

If a customer wishes to report an issue, provide feedback, or file a complaint, they may do so by sending an email to the following address: info@tinsa.com

11. Validity and Term

The contract will come into force and take effect from the moment of acceptance by the Client and payment of the service. The contract will have a defined duration, which will be given by the receipt by the Client of the response to the contracted service.

12. Withdrawal

The Customer may withdraw from the contract within 14 days from the date of conclusion of the contract, without having to justify the reasons for withdrawal.

In order to exercise their right, and always within the period established in the previous section, unless the service has already been fully executed, the Customer may use the model withdrawal form that they consider most appropriate, or make an unequivocal statement that records their decision to withdraw from the contract. In any case, the Client may request Tinsa to provide a model withdrawal form, or any other type of information on this aspect.

However, in the case of a service provision, which has also been prepared on the basis of the customer's particular specifications, we expressly inform you, in compliance with art. 103 of the Consumer Law, that this right of withdrawal shall not apply if the service has been fully performed.

To that end, you are hereby informed that acceptance of these General Terms and Conditions constitutes the customer’s express consent to the immediate commencement of the requested services and establishes that the customer acknowledges and agrees that, once the service has been completed—even if 14 days have not yet elapsed—the customer will not have the right to withdraw from the contract and/or return the service provided.

If, once the service has commenced, the client has the right to withdraw from the service and requests it under the terms referred to in the previous sections, Tinsa will refund a proportional amount of fees attributable to the part of the service already provided at the time Tinsa is informed of the withdrawal in relation to the total object of the contract. The proportional amount to be paid shall be calculated on the basis of the total price agreed in the contract.

In any case, once the contracted services have begun, the client is obligated to pay at least 50% (without prejudice to a higher percentage) of the contracted services as compensation for damages resulting from the cancellation.

13. Confidentiality

Tinsa. undertakes to treat the information to which it has access in connection with the provision of services confidentially.

14. Security Policy

Tinsa guarantees the security of all communications with its customers. All data transactions will be conducted on a secure server based on the SSL standard, which uses an encryption system to prevent third parties from accessing the data in the event of a security breach.

15. Governing Law and Jurisdiction

In all matters not provided for in these general conditions and in the particular conditions governing each of the services offered, the contract shall be governed by the Spanish laws in force.

Any dispute that is not resolved amicably shall be subject to the jurisdiction of the Courts and Tribunals of Madrid, for any Customer who is not a consumer or user according to the definition given by the Spanish sectorial regulations and those determined according to the current rules of procedural distribution for consumers and users who are natural persons.