Our corporate culture is that commitment to quality must always be present among our workforce and in our products to achieve total client satisfaction and to obtain their loyalty. With this aim in mind, we adopted a management system under the ISO 9001:2008 standard.

In order to progress in improving the services we render and to fully meet our clients’ interests, we have introduced the Client’s Voice Service.

This service was launched in order to attend and resolve the complaints and claims presented by our clients and to comply with the stipulations of Additional Provision Two of Ministerial Order ECO/734/2004 of 11 March, on customer care departments and services and the customer ombudsman in financial institutions.

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