The culture of our organization is the commitment that quality is always present in our workers and in our products to achieve the full satisfaction of our customers and obtain their loyalty.
Tinsa puts at your disposal the “CUSTOMER SERVICE SERVICE (SAC), where you can present your complaints and claims, thus responding to the demands of the Second Additional Provision of Ministerial Order ECO/734/2004 of March 11 on the Customer Service Departments and Services and the customer ombudsman in financial institutions.
You may contact this Department when you have not obtained a satisfactory response from other areas, or when you have chosen to contact this service directly, which will act autonomously and independently from the rest of the company’s services.
You can file your complaint or claim in writing with the “Customer Service” through the following means:
- Email: lavozdelcliente@tinsa.es
- Telephone: 900 506 798 – 913 727 731
- By registered post: Tinsa, The Client’s Voice. C/ José Echegaray, 9 “Parque Empresarial” 28232 Las Rozas – Madrid (Spain)