The philosophy of our organisation is a commitment to quality that is ever present among our employees and our products, in order to achieve the total satisfaction and loyalty of our customers. With this in mind, we have implemented a management system based on the ISO 9001:2008 standard.
In order to continue improving the services we provide our customers and ensure their interests are fully catered for, we place our La Voz del Cliente ("The Customers' Voice") service at their disposal.
This service has been set up to deal with and resolve complaints and claims from our customers, in compliance with the requirements of the Second Additional Provision of the Ministerial Order, ECO/734/2004 dated 11 March, regarding customer support departments and services and the defence of customers' interests in financial entities.
You can contact us in the following ways:
900 506798 - 91 3727731
By registered mail:
Tinsa, La Voz del Cliente,
C/ José Echegaray, 9
Parque Empresarial de Las Rozas